CIECA BMS Standards

CIECA BMS Standards are XML-based standards designed to support a broad range of use cases and business processes in the collision industry.

BMS Use Cases


Scheduling for Glass Inspection, Glass Repair, Glass Replacement, Vehicle Damage Estimate, Repairs, Towing, and Rental.


Assigns a task to be completed (Vehicle Damage, Property Damage, Rental, Glass, Subrogation, Towing - Including Roadside Assistance)


Send Embedded Attachment, Provide Attachment Locations, Attachment Integrity Validation


Rental Extension Requests, Rental Extension Inquiries, Rental Contract Changes


Manage a Claims Folder containing multiple claimants/Exposures/Suffixes, Provide Initial Claim Information, Provide Updated Claim Information.


Vehicle Disposition (e.g., Total Loss, Fleet, Rental), Title Process, Auction Sale Process, Abandonment, Title only, Tow only, Title and Tow.


Details of the needed repair or damage estimate (Vehicle Damage Estimate, Photo Estimate, Change Part Type on Estimate, Current vs Prior Damage, Total Loss Threshold Identification)


Reporting of loss and providing updates, request for additional information, Gather Information and Confirm or Deny Approval, Communicates approval or Disapproval.


Invoices, Rejections, Statements and Remittances


Request Rental Office(s) locations, status and availability and Handle special request.


RFQs, Quotes, Requests on Hold Part(s), Orders, Order changes, Order Cancellations, Shipping Notices, Invoicing, Returns, Inquires, All Part Types and materials, Repair Orders.


One or many Claim File Inquiries, Claim File Status Report(s), Subrogation Parties Information and Settlement Proposals exchange


Survey Requests and Reports for (Estimates, Repair Orders, Glass Repair or Replacement, Rental, Towing, Property Damage, and other Survey Types)


Request Lien Release Information for Payoff, Identify Processing Issues and errors, Provide information to correct and resolve issues, provide additional Information, provide payoff information.


Request Valuation Reports, Provide Valuation Reports, Request Additional Information, Inquire status, Cancel Valuation Request.

Vehicle Repair

Repair Facility and Repair Order Registration, Rental Registration, Inquiries and Status Updates, Production Stage Changes, Rental Status Inquires, Close the Repair Order.