Maryling Yu, vice president of marketing at CCC Intelligent Solutions, shares the results of a recent study on key drivers of customer satisfaction for the collision industry. 

Adonne Washington, the mobility, location & data policy counsel at the Future of Privacy Forum (FPF), discusses opportunities and concerns regarding the collection and use of data.

Paulette Reed, CIECA's Technical Project Manager, shares an update on changes in the R2024.1 release.

Seth Yurman, the assistant city manager for the City of Peachtree Corners, GA discusses how companies collaborate to advance automotive technology hardware and software in a real world environment.

Arif Rafiq, Transportation industry expert discusses connected vehicles and how V2X (Vehicle to Everyting) technology will be critical to the future of mobility.

Pete Tagliapietra, managing director of DataTouch, who will be discussing how the lack of data and information security is adversely affecting the collision industry.

Gaurav (Rav) Mendriatta explores the fundamentals of generative artificial intelligence (AI), highlighting its distinctions from traditional AI models, and the recent advancements in large language models (LLMs). This will include the advent of ChatGPT, which he said has democratized access to these technologies.

Mike Anderson, owner of Collision Advice discusses opportunities for the industry to improve performance through the adoption and enhancement of technology in the collision industry.

Ryan Mandell, director of claims performance for Mitchell International, Inc. shares industry data and information regarding the used vehicle market, ADAS, Calibration, supply chain issues and the rising costs of vehicle repair.

Sumit Chauhan of CerebrumX discusses artificial intelligence (AI) and data trends impacting the collision industry including how to harness data from connected vehicles to prevent collisions, steps being taken to ensure data is accurate and reliable, the role of OEMs in facilitating the data and the integration of AI in self-driving cars and how it will impact liability.

CIECA’s Architecture Committee and Paulette Reed, CIECA’s technical project manager, discuss:

• Updates made to the 2023R2,
• Information about the development of CIECA API Standards (CAPIS) and how they are being structured, and
• Two members companies will talk about their use of CAPIS.

Bart Mazurek, Vice President, Automotive Services Group (ASG) Consulting & Services, CCC Intelligent Solutions shares economic trends, repair metrics and the significant impact EV's are bringing to the market.

During the live broadcast, John Eck, Michael Giarrizzo and David Willett discuss current industry challenges and the importance of all industry stakeholders working together.

Chuck Olsen, Sr. VP Operations & Automotive Technology at AirPro Diagnostics discusses “blue-sky thinking” and it's impact on new technologies the collision industry is currently learning about, what stakeholders can expect to see in the near and extended future and how it may impact businesses.

Olsen recommends that the industry embrace