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CIECA WEBINARS

The CIECA Webinar Series provides a forum to share timely and relevant information with the collision industry. CIECA provides an opportunity for industry experts to share information critical to the future of the industry in an objective and unbiased setting. CIECA Webinars are not intended for commercial sales presentations.  CIECA Webinars are held monthly and are recorded and available for playback through www.cieca.com.                

Upcoming CIECA Webinars

Coming Soon

Future Webinars

Check back for future webinars

Apr 2025

AI in the Customer Experience

Abhijeet Gulati, Senior Director of Artificial Intelligence and Machine Learning Engineering at Mitchell, an Enlyte company, and Gaurav (Rav) Mendiratta, CEO of SocioSquares, and the Chief Product Officer at Propel, 

During the free webinar, Gulati and Mendiratta will share insight on the following: 

  • The fundamentals of Generative AI and large language models (LLMs), including ChatGPT,
  • How artificial intelligence (AI) is currently being used in the collision industry, including recent advancements,
  • Leveraging AI to enhance the customer experience throughout the claims process,
  • The key requirements for regulatory compliance and risk management when developing AI-powered systems, and
  • Future implications for Artificial General Intelligence (AGI) and superintelligence.

    PAST CIECA  WEBINARS

    Apr 2025

    CIECA Technical Webinar: CAPIS Development Update

    CIECA Architecture Committee Chair Dan Webster, principal architect, IT Enterprise at Enlyte; and Paulette Reed, CIECA’s technical project manager will share an update on development of the CIECA API Standards.

    • Information about the CAPIS development process and next steps
    • How EMS/BMS standards are being converted to CAPIS
    • A behind-the-scenes look at the Artificial intelligence (AI) Committee and API messages created
    • A discussion about what APIs are needed by members

    Apr 2025

    Tariff Turbulence and the
    Collision Industry

    Ryan Mandell, director, claims performance for Mitchell, an Enlyte company, discusses the impacts of escalating trade tensions and the ongoing threat of new tariffs are expected to have on the auto insurance and collision industries. 

    Mar 2025

    3D Printing in Collision Repair

    Harold Sears and Gerry Poirier will discuss how 3D printing is used in the collision industry today and its future impacts.  All collision industry stakeholder are invited to attend.


    Topics will include:

    • The types of 3D printed parts being made and materials used
    • 3D printed parts pricing compared to traditional replacement parts
    • Quality control measures in place and certification
    • Potential impacts on customers
    • Liability issues with 3D printed parts


    Feb 2025

    Collision Industry Update: ​

    What You Need to Know

    Greg Horn, chief industry relations officer at PartsTrader, discusses recent changes and future technology trends impacting the collision industry including proposed tariffs, Stellantis and the UAW, parts inflation and parts delivery times.

    Dec 2024

    Customer Satisfaction and Retention in the Auto Claims and Repair Process

    Maryling Yu, vice president of marketing at CCC Intelligent Solutions, shares the results of a recent study on key drivers of customer satisfaction for the collision industry. 

    Nov 2024

    Vehicle Data and Privacy:  
    A Balancing Act

    Adonne Washington, the mobility, location & data policy counsel at the Future of Privacy Forum (FPF), discusses opportunities and concerns regarding the collection and use of data.

    Oct 2024

    CIECA Standards Release 2024.1

    Paulette Reed, CIECA's Technical Project Manager, shares an update on changes in the R2024.1 release.

    Aug 2024

    Curiosity Lab: Where Emerging Technology is Tested and Demonstrated

    Seth Yurman, the assistant city manager for the City of Peachtree Corners, GA discusses how companies collaborate to advance automotive technology hardware and software in a real world environment.

    Jul 2024

    Arif Rafiq

    Why the Collision Industry Should Be Interested in V2X

    Arif Rafiq, Transportation industry expert discusses connected vehicles and how V2X (Vehicle to Everyting) technology will be critical to the future of mobility.

    Jun 2024

    What the Collision Industry Needs to Know About the Unauthorized Use of Its Information & Data

    Pete Tagliapietra, managing director of DataTouch, who will be discussing how the lack of data and information security is adversely affecting the collision industry.

    May 2024

    Rav Mendriatta

    The Fundamentals of Generative AI, Large Language Models and Implications for the Collision Industry

    Gaurav (Rav) Mendriatta explores the fundamentals of generative artificial intelligence (AI), highlighting its distinctions from traditional AI models, and the recent advancements in large language models (LLMs). This will include the advent of ChatGPT, which he said has democratized access to these technologies.

    Apr 2024

    CIECA API Standards:  A Roadmap for the Future

    Dan Webster, Chair of the CIECA Architecture Committee and Paulette Reed, CIECA Project Coordinator, discuss the development of the CIECA API Standards and provide details on how they are being constructed and the benefits they bring to the industry.


    Feb 2024

    Embracing Technology to Be Successful in the Collision Industry

    Mike Anderson, owner of Collision Advice discusses opportunities for the industry to improve performance through the adoption and enhancement of technology in the collision industry.

    Jan 2024

    Top Collision Industry trends to Watch in 2024

    Ryan Mandell, director of claims performance for Mitchell International, Inc. shares industry data and information regarding the used vehicle market, ADAS, Calibration, supply chain issues and the rising costs of vehicle repair.


    Dec 2023

    The Increasing Demand for AI and Data in the Collision Industry

    Sumit Chauhan of CerebrumX discusses artificial intelligence (AI) and data trends impacting the collision industry including how to harness data from connected vehicles to prevent collisions, steps being taken to ensure data is accurate and reliable, the role of OEMs in facilitating the data and the integration of AI in self-driving cars and how it will impact liability.

    Oct 2023

    CIECA 2023 R2 Release

    CIECA’s Architecture Committee and Paulette Reed, CIECA’s technical project manager, discuss:

    • Updates made to the 2023R2,
    • Information about the development of CIECA API Standards (CAPIS) and how they are being structured, and
    • Two members companies will talk about their use of CAPIS.