CIECA WEBINARS
Upcoming CIECA Webinars
Coming Soon
Future Webinars
Check back for future webinars
Apr 2025
AI in the Customer Experience
Abhijeet Gulati, Senior Director of Artificial Intelligence and Machine Learning Engineering at Mitchell, an Enlyte company, and Gaurav (Rav) Mendiratta, CEO of SocioSquares, and the Chief Product Officer at Propel,
During the free webinar, Gulati and Mendiratta will share insight on the following:
- The fundamentals of Generative AI and large language models (LLMs), including ChatGPT,
- How artificial intelligence (AI) is currently being used in the collision industry, including recent advancements,
- Leveraging AI to enhance the customer experience throughout the claims process,
- The key requirements for regulatory compliance and risk management when developing AI-powered systems, and
- Future implications for Artificial General Intelligence (AGI) and superintelligence.
PAST CIECA WEBINARS
Apr 2025
CIECA Technical Webinar: CAPIS Development Update
CIECA Architecture Committee Chair Dan Webster, principal architect, IT Enterprise at Enlyte; and Paulette Reed, CIECA’s technical project manager will share an update on development of the CIECA API Standards.
- Information about the CAPIS development process and next steps
- How EMS/BMS standards are being converted to CAPIS
- A behind-the-scenes look at the Artificial intelligence (AI) Committee and API messages created
- A discussion about what APIs are needed by members
Apr 2025
Tariff Turbulence and the
Collision Industry
Ryan Mandell, director, claims performance for Mitchell, an Enlyte company, discusses the impacts of escalating trade tensions and the ongoing threat of new tariffs are expected to have on the auto insurance and collision industries.
Mar 2025
3D Printing in Collision Repair
Harold Sears and Gerry Poirier will discuss how 3D printing is used in the collision industry today and its future impacts. All collision industry stakeholder are invited to attend.
Topics will include:
- The types of 3D printed parts being made and materials used
- 3D printed parts pricing compared to traditional replacement parts
- Quality control measures in place and certification
- Potential impacts on customers
- Liability issues with 3D printed parts
Feb 2025
Collision Industry Update:
What You Need to Know
Collision Industry Update:
What You Need to Know
Greg Horn, chief industry relations officer at PartsTrader, discusses recent changes and future technology trends impacting the collision industry including proposed tariffs, Stellantis and the UAW, parts inflation and parts delivery times.
Dec 2024
Customer Satisfaction and Retention in the Auto Claims and Repair Process
Maryling Yu, vice president of marketing at CCC Intelligent Solutions, shares the results of a recent study on key drivers of customer satisfaction for the collision industry.
Nov 2024
Vehicle Data and Privacy:
A Balancing Act
Adonne Washington, the mobility, location & data policy counsel at the Future of Privacy Forum (FPF), discusses opportunities and concerns regarding the collection and use of data.
Oct 2024
CIECA Standards Release 2024.1
CIECA Standards Release 2024.1
Paulette Reed, CIECA's Technical Project Manager, shares an update on changes in the R2024.1 release.
Aug 2024
Curiosity Lab: Where Emerging Technology is Tested and Demonstrated
Curiosity Lab: Where Emerging Technology is Tested and Demonstrated
Seth Yurman, the assistant city manager for the City of Peachtree Corners, GA discusses how companies collaborate to advance automotive technology hardware and software in a real world environment.
Jul 2024
Why the Collision Industry Should Be Interested in V2X
Why the Collision Industry Should Be Interested in V2X
Arif Rafiq, Transportation industry expert discusses connected vehicles and how V2X (Vehicle to Everyting) technology will be critical to the future of mobility.
Jun 2024
What the Collision Industry Needs to Know About the Unauthorized Use of Its Information & Data
Pete Tagliapietra, managing director of DataTouch, who will be discussing how the lack of data and information security is adversely affecting the collision industry.
May 2024
The Fundamentals of Generative AI, Large Language Models and Implications for the Collision Industry
The Fundamentals of Generative AI, Large Language Models and Implications for the Collision Industry
Gaurav (Rav) Mendriatta explores the fundamentals of generative artificial intelligence (AI), highlighting its distinctions from traditional AI models, and the recent advancements in large language models (LLMs). This will include the advent of ChatGPT, which he said has democratized access to these technologies.
Apr 2024
CIECA API Standards: A Roadmap for the Future
CIECA API Standards: A Roadmap for the Future
Dan Webster, Chair of the CIECA Architecture Committee and Paulette Reed, CIECA Project Coordinator, discuss the development of the CIECA API Standards and provide details on how they are being constructed and the benefits they bring to the industry.
Feb 2024
Embracing Technology to Be Successful in the Collision Industry
Embracing Technology to Be Successful in the Collision Industry
Mike Anderson, owner of Collision Advice discusses opportunities for the industry to improve performance through the adoption and enhancement of technology in the collision industry.
Jan 2024
Top Collision Industry trends to Watch in 2024
Top Collision Industry trends to Watch in 2024
Ryan Mandell, director of claims performance for Mitchell International, Inc. shares industry data and information regarding the used vehicle market, ADAS, Calibration, supply chain issues and the rising costs of vehicle repair.
Dec 2023
The Increasing Demand for AI and Data in the Collision Industry
The Increasing Demand for AI and Data in the Collision Industry
Sumit Chauhan of CerebrumX discusses artificial intelligence (AI) and data trends impacting the collision industry including how to harness data from connected vehicles to prevent collisions, steps being taken to ensure data is accurate and reliable, the role of OEMs in facilitating the data and the integration of AI in self-driving cars and how it will impact liability.
Oct 2023
CIECA 2023 R2 Release
CIECA 2023 R2 Release
CIECA’s Architecture Committee and Paulette Reed, CIECA’s technical project manager, discuss:
- Updates made to the 2023R2,
- Information about the development of CIECA API Standards (CAPIS) and how they are being structured, and
- Two members companies will talk about their use of CAPIS.
