Valuation Use Case


The Valuation Services provide valuation report.  This can be a Total Loss Valuation or Salvage Valuation, or both.


  • Insurance Company: Insurance companies and their representatives involved in the identification and resolution of vehicle total loss processing. Property and Casualty insurers in one or multiple lines of business who acts on behalf of their policy holder and impacted parties to valuate and complete the salvage disposition.  This party may also be known as a salvage provider.

  • Data Recipients:  Any entity which receives or utilizes Total Loss data.  Data Recipients include law enforcement, National Insurance Crime Bureau/Insurance Services Organization (NICB/ISO), state departments of motor vehicles (DMVs), National Motor Vehicle Title Information System (NMVTIS) etc. 

  • Recycled Parts Provider: Any company whose businesses concern is distribution and disbursement of parts to the automotive repair industry, most specifically recycled parts, replacement parts harvested from vehicles

  • Vehicle Owner & Self Insured Company:  Any entity which owns the vehicle, this includes individual owners and self-insured companies such as rental companies, fleet companies, etc.  This party may also be known as a salvage provider.

  • Salvor:  Any entity responsible for the disposal of total loss or theft-recovered vehicles on behalf of a Salvage Provider.  This includes salvage pools, online auction companies, etc. 

  • Adjustor: The person who manages the claim to settlement.  The person may be an “Inside” adjuster who does not appraise damages, or an “Outside” or “Field” adjuster who appraises damages in addition to managing claim settlement.

  • Estimator: Any entity that appraises damage and writes estimates.  Often known as the “Appraiser” when referring to an insurer or independent appraisal company.  An Estimator does not typically manage the entire claims process

  • Third Party Administrator:  Any entity that is involved in the processing and settlement of the total loss vehicle and represents the insurance company or self-insured company

  • Information Provider: A company whose business includes any combination of doing business as a Software Provider and/or a Service Provider.  Any entity that develops and/or maintains applications and/or services related to total loss processing, and/or total loss data consolidation. 

Business Segments

  • Request Valuation Reports

  • Provide Valuation Reports

  • Request Additional Information

  • Inquire and Provide a Valuations Status

  • Cancel a Valuation Request

What are the Industry Benefits for Using Valuation Services?

  • Establishment of an accurate and efficient industry standard - by and for industry participants - to be used in the creation and industry standard implementation of electronic messaging for total loss valuations.
  • XML electronic messages provide capability and flexibility for smaller-scale organizations and applications.
  • Facilitates the integration of total loss valuation messages exchange.
  • Eliminates redundant data entry and other manual processes which allows for improved integration of total loss valuation information across applications.
  • Management of the standard by CIECA streamlines development, approval, revision, enhancement and publication.
  • Reduction of cycle time
  • Reduction/Elimination of phone and fax communications
  • Faster total loss vehicle identification to reduce costs (e.g., storage, rental)
  • Accurate and efficient industry standards
  • Terminology of common terms for industry understanding and enable businesses to compare and improve their operations
  • Process Flow Documents that define industry processes and communication points
  • Enable comparisons for industry participants
  • Standardize message protocols
  • Streamline governmental reporting

What Triggers the need for using Valuation Services?

Request a Valuation to be completed (Total Loss Valuation, Salvage Valuation, or Both)


Provide Valuation report to the requestor


Request additional information on a Valuation


Send cancellation of existing valuation request


Inquire on existing valuation request


Confirm status of cancel request on a valuation request


Before using Valuation Services, please review implementation guides between business partners for security and privacy.


 Process through request of valuation to completion of Valuation

View Workflows


Completed Valuation


Valuation Services Available in CIECA

Valuation Add 

The Valuation message is to request a Valuation be completed; this can be a Total Loss Valuation or Salvage Valuation, or both

Valuation Report Add

The Valuation Report message is to provide a valuation report to the requestor. 

Valuation Additional Information Request Add

The Valuation message is to request additional information so a Valuation can be completed, this can be for one or many valuation types.  The Valuation Requestor will send the additional information in another Valuation Request.

Valuation Cancel

Valuation Cancel is used to cancel a Valuation Request.

Valuation Status

The Valuation Status Request message is used to confirm cancellation of a Valuation Request. 

Valuation Inquiry

Valuation Inquiry is used to inquire as to the status of a Valuation Request, to provide the status of a Valuation Request.

Valuation Response

This message can be used as a generic response indicating the message was received and was able to be parsed.  The message may have flowed through Data Intermediaries.