Disposition Business Use Case


The purpose of the disposition service is to provide standardized messaging for the salvage disposition industry. The guide, along with its referenced documents and links, provides a detailed explanation of the messages by defining uniform data content, valid codes, and specifying values for making salvage disposition information requests and responses to business partners.

Use of this guide will aid users in successfully migrating from their own internal format to the Collision Industry Electronic Commerce Association (CIECA) standards recognized throughout the industry

The Disposition and Invoice Services may be used by the Collision Industry to send and/or receive Salvage Disposition message requests and responses; including invoice requests, remittance requests, and their responses.  These messages are sent either as a specific message or in bulk with multiple messages.  The saved information may also be used for the creation of data reports; and for the management of salvage disposition.


  • Salvage Provider: Any entity that routinely takes or maintains ownership of vehicles to be sent through the disposition process.  This includes insurance companies, rental car companies, fleet companies, charities, etc.

  • Fleet Company:  Any entity that routinely takes or maintains ownership of non-total loss vehicles that are assigned to a Salvor for disposal.  (Note: for fleet vehicles that are total losses, see Salvage Provider above)

  • Rental Company:  Any entity that routinely takes or maintains ownership of non-total loss vehicles that are assigned to a Salvor for disposal.  (Note: for rental vehicles that are total losses, see Salvage Provider above)

  • Salvage Vendors/Salvors: Any entity responsible for the disposal of vehicles on behalf of a Salvage Provider.  This includes salvage pools, partner affiliates, auction companies, online auction companies, whole car auction companies, etc. 

  • Salvage Buyers: Any entity which purchases vehicles through a Salvage Vendor/Salvor or directly from a Salvage Provider.  Salvage Buyers can include auto part recyclers, rebuilders, repair facilities, dealers, scrap buyers, private individuals, etc.

  • Information Technology Companies: Any entity whose business includes any combination of doing business as a Software Provider and/or a Service Provider; that develops and/or maintains applications and/or services related to disposition processing, and/or salvage data aggregation. 

  • Third Party Administrators:  Any entity that represents the salvage provider in the processing and/or settlement of the vehicle sale.

  • Data Recipients:  Any entity which receives or utilizes salvage vehicle data.  Data Recipients include law enforcement, National Insurance Crime Bureau (NICB), Insurance Services Organization (ISO), state departments of motor vehicles (DMVs), National Motor Vehicle Title Information Services (NMVTIS), etc.

Business ​Segments

  • Vehicle Disposition (e.g., total loss, charity, rental, fleet)

  • Title Process

  • Auction Sale Process

  • Abandonment Process

  • Title Only, Tow Only, Title and Tow Processes

  • Salvage Financial Processing

What are the Industry ​Benefits for Using Disposition Services?

  • Establishment of an accurate and efficient industry standard - by and for industry participants - to be used in the creation and industry standard implementation of electronic messaging for assignments, changes and status updates to a disposition from either the Salvage Provider or Salvor, and financial messages.

  • XML electronic messages provide capability and flexibility for smaller-scale organizations and applications.

  • Facilitates the integration of disposition messages exchange.

  • Eliminates redundant data entry and other manual processes which allows for improved integration of disposition information across applications.

  • Management of the standard by CIECA streamlines development, approval, revision, enhancement and publication.

  • Processing efficiency:

    • Eliminates need to phone or fax assignments, stock numbers or updates between the Salvage Provider and Salvage Vendor.

    • Eliminates need to re-key Salvage Provider’s data into Salvage Vendor’s or Salvage Buyer’s own systems.

  • Reduced operating cost by automating manual tasks.

  • Improved accuracy, reporting and overall salvage management, depending on the degree of integration of the standards into other related systems.

What ​Triggers the need for using Disposition Services?

Vehicle is declared a total loss through the sale or disposal of the totaled vehicle


Non-Totaled vehicles (e.g., charity vehicles, damaged non-total loss vehicle)


Before using Disposition Services, please review implementation guides between business partners for security and privacy.


 The “traditional” salvage disposition process where a Salvage Vendor is responsible for disposing of the salvaged vehicle, generally through an auction.  An Information Provider may serve as an intermediary between the salvage provider and salvage vendor.

View Workflows


Disposition Response is sent to the requestor

  • They may be used to inform the sender that the message has been received.  

  • May contains additional information in response to the Request message.


Disposition ​Solutions available with CIECA

Disposition Add Assignment

This Message is used by Salvage Provider to communicate a salvage assignment or reassignment.

Disposition Inquiry

This Message is used by the Salvage provider to the Salvor to request a response to an inquiry.

Disposition Status

This message is used by the Salvor to communicate the current status and notify of a change of status. 

Disposition Change

This message is used by the Salvage Provider to communicate a salvage assignment change. 

Disposition Cancel

This message is used by the Salvage Provider to communicate a salvage assignment cancellation.

Disposition Response

This Message is used by the Salvor to respond to a Salvage provider.