Vehicle Repair Use Case

Description

The Vehicle Repair Status Services transmits the status of the vehicle within the repair process, including reasons for delay and the current status of repairs.

Actors

  • Insurance CarriersProperty and Casualty insurers in one or multiple lines of business

  • Vehicle Rental Provider:  A company whose main businesses concern is providing vehicle rental services to the collision repair industry. The provider contracts directly to individuals whose vehicle have been damaged. The Rental Provider can be paid directly by the vehicle renter or by the data recipients. These companies use assignments, messaging, notices and rental bills as part of their rental vehicle services

  • Parts Provider:   Any company whose businesses concern is distribution and disbursement of parts to the collision repair industry. The provider can provide one part type (OEM, etc.) or multiple part types.

  • Information Technology Providers:  Any entity that develops and or maintains software applications of services related to the property and casualty industry and its associated products, services, and business processes.

  • Third Party Intermediaries (includes Software Companies):  Any company that develops software, databases and/or services related to the property and casualty industry, data communications and/or data consolidation. 

  • Data Recipients:  Any company that does not rent vehicles but who utilizes assignments, messaging, notices and rental bills to facilitate the use of a rental vehicle services for owners whose vehicles have been damaged and are subject to repairs by a segment of the of the collision industry.  (Repair facilities and insurance companies.)

  • Damage Appraisers:  Any entity whose role is to estimate or appraise vehicle and property damage and/or record and process appraisal information.

  • Business Management System Providers:  A company whose main business concern is consolidation and categorization of auto repair information to enable repair facilities to manage their business.

  • Repair Facility:  Any company whose business concern is to repair damaged vehicles.

  • Materials Provider:  Any company whose businesses concern is distribution and disbursement of materials to the collision repair industry. The provider can provide any materials used in the auto body repair process.

Business Segments

  • Repair Facility and Reair Order Registration

  • Rental Registration (links the Repair Orders to a Rental Contract)

  • Inquiries and Status Updates

  • Production State Changes

  • Rental Status Inquiries 

  • Close the Repair Order

What are the Industry Benefits for Using Vehicle Repair Status Services?

  • Establishment of an accurate and efficient industry standard - by and for industry participants - to be used in the creation and industry standard implementation of electronic messaging for vehicle repair status.
  • Management of the standard by CIECA streamlines development, approval, revision, enhancement and publication.
  • Eliminates redundant data entry and other manual processes which allows for improved integration of repair status & process information across applications.
  • Facilitates the integration of vehicle repair status messages exchange.
  • XML electronic messages provide capability and flexibility for smaller-scale organizations and applications.
  • An accurate and efficient repair status process
  • Improved accuracy and efficiency through an understanding and use of vehicle repair industry standards
  • An automated export and import models for repair status using standard terms, and thus eliminating current paper based processes
  • Enable a more accurate and efficient process for providing current vehicle repair status to multiple entities

What Triggers the need for using Vehicle Repair Status Services?

Add or Delete A Repair Facility from Rental Database

or

Request a Repair Facility Identifier

or

Repair Order Add to determine if an existing claim is found

or 

Rental Contract is sent to Repair Facility to match a repair order

or

Claim Number is sent to Repair Facility (or Information Provider) to match a Repair Order for future Status Updates

or

Repair Status Change to updated trading partner of new Completion Date.

or

Repair Order Close is sent to trading partner with the information that the repair has been completed

or

Request for the status of the repair which may result in a request for Authorization

or

Repair Status provided to the trading partner

or 

Rental Status provided to the trading partner

or

Rental Company request Authorization

or

Pro-active authorization of days from the insurance company to the Information Provider as an update on the new rental period.

or 

Authorization Inquiry is requested

or

Authorization Change is sent from the Insurance Company to the Rental Company

Pre-Conditions

Before using Vehicle Repair Status Services, please review implementation guides between business partners for security and privacy.

Workflows

 The Vehicle Repair Status covers the addition of Repair Facilities, Updates and changes to the Authorization and Repair Order 

View Workflows

Outcome

The company that receives one of the above request, will send the requestor a response message.

    

Vehicle Repair Status Solutions in CIECA

Repair Facility Add

This message is used to send a Repair Facility location to a Rental Car Company or Insurance Company.  The message is sent from the Consolidator or Repair Facility which is the status message publisher to the Rental Car Company or Insurance Company which is the subscriber. 


This message is also used between an Information Provider to an Insurance Company to request a Repair Facility Identifier (e.g. Shop identifier), and also from an Insurance Company to reply to the Information Provider with the identifier (e.g. Shop identifier).

Repair Order Add

The Repair Order Add Request takes a new repair order and attempts to match it against an open Rental Contract. The message is sent from the Repair Facility to the Rental Car Company. It allows the Repair Facility to link the Repair Order with a Rental Office and a Rental Contract Number. 


This message can also be sent from the Information Providers to the Insurance Company.  The Insurance Company could then match the Repair Order to the Claim Number.

Claim Information Add

The Claim Information Add Request message is sent by the Repair Facility to Rental Vehicle provider to aid in estimating the number of days the renter will rent the vehicle. 

Rental Add Request

The Rental Add Request message is sent by the Rental Car Company to the Repair Facility in the case where the Customer is linked at a time after the Repair Order Add message initially sends the Repair Order Add Request message. It allows the Repair Facility to link the Repair Order with a Rental Office and a Rental Contract Number. 


The Rental Add Request message can also be sent by the Insurance Company to the Repair Facility (or Information Provider). 

Repair Status Change

The Repair Status Change Request message is sent by the Repair Facility to Rental Vehicle provider if there is a change to the repair labor hours estimate, or if no repair labor hours estimate was delivered initially.  This formation will aid in estimating the number of days the renter will rent the vehicle. 

Production Stage Change

This message is used to send the following information from the Repair Facility (they may send this message through the Information Providers) to the Rental Car Company, an Insurance Company, or Information Provider for Production Status Reporting for linked repair orders; or for property, from the Glass Repair Facility to the Insurance Company or Information Provider for Production Status Reporting.


This message reports Production Changes ONLY and is NOT used to report completion date changes

Rental Status

The Rental Status Inquiry Request message is sent by the Repair Facility, an Insurance Company, or Information Provider (Status Reporting) to a Rental Company in order to receive Rental Status on a Rental Contract/Ticket/Invoice. 

Rental Status Inquiry 

The Rental Status Inquiry is a request for the status of the repair which may result in a request for Authorization from the Insurance Company if it will be needed

Repair Order Close

The Repair Order Close Request is used to inform the Rental Car Company, the Insurance Company, or the Information Provider (Status Reporting) that the Repair Order has been closed. This allows the Rental Car Company to delete the Repair Order from its holding queue, and for the Insurance Company and Information Provider to update their files.

Vehicle Repair Status Response

The Vehicle Repair Status Response message(s) are confirmation to the requestor that the message was received.


Some of the Responses will include additional information about a rental or claim.

Get Vehicle Information by VIN Number

Retrieve Vehicle Information by VIN Number