Appointment Use Case
What Triggers the need for using Appointment Services?
Glass Company or Insurance Carrier request a Glass Inspection, Glass Repair, or Glass Replacement Appointment
or
Salvor or Insurance Carrier or Consolidator request a Tow Appointment
or
Insurance Carrier request Estimate Appointment
or
Insurance Carrier or Call Center request Repair Scheduling
or
Insurance Carrier or Repair Facility request Rental Car Scheduling
or
Requestor Cancels Appointment
or
Service Provider sends an Appointment reminder to the requestor
or
Requestor sends inquiry (e.g. Request status of rental car delivery date)
Pre-Conditions
Before using Appointment Services, please review implementation guides between business partners for security and privacy.
Workflows
Vehicle is damaged and needs a tow, glass inspection, glass repair, glass replacement, estimate, repair, or rental car.
Outcome
The synchronous response message will be sent to the requestor and an appointment will be created, changed, cancelled.