Appointment Use Case
What Triggers the need for using Appointment Services?
Glass Company or Insurance Carrier request a Glass Inspection, Glass Repair, or Glass Replacement Appointment
Salvor or Insurance Carrier or Consolidator request a Tow Appointment
Insurance Carrier request Estimate Appointment
Insurance Carrier or Call Center request Repair Scheduling
Insurance Carrier or Repair Facility request Rental Car Scheduling
Requestor Cancels Appointment
Service Provider sends an Appointment reminder to the requestor
Requestor sends inquiry (e.g. Request status of rental car delivery date)
Before using Appointment Services, please review implementation guides between business partners for security and privacy.
Vehicle is damaged and needs a tow, glass inspection, glass repair, glass replacement, estimate, repair, or rental car.
The synchronous response message will be sent to the requestor and an appointment will be created, changed, cancelled.