January 2022 CIECAST Webinar: Susanna Gotsch, CCC Intelligent Solutions, to Present

01-06-2022 04:06 PM By Stacey Phillips

"2022 and the New Norm in the Collision Industry"

CIECA announced that its next CIECAST webinar is scheduled for Thursday, January 27 at 11 am PST/1 pm CST/ 2 pm EST: “2022 and the New Norm in the Collision Industry.” The one-hour webinar will feature Susanna Gotsch, senior director, industry analyst, for CCC Intelligent Solutions.


Gotsch said that despite new COVID-19 variants and ongoing debates on how best to balance public health and economic well-being, the U.S. economy has roared back as stimulus money prompted people to buy things like cars, homes, furniture, electronics and other goods.


“Supply chains have been pushed to their brink, either from shortage of goods or people to deliver them,” she said. “The pandemic has introduced a potential permanent shift in where, when and how people drive that will continue to impact crash frequency and costs. Meanwhile, advances in vehicle technology like ADAS, EVs and connected cars continue to drive up repair complexity, cost and times.”


During the live broadcast on January 27, Gotsch will discuss the changes that have impacted the collision industry since the pandemic and what they may mean in 2022 and beyond.


Gotsch has authored “Crash Course,” CCC’s annual publication focused on trends and business drivers impacting the P&C insurance economy, since 1995. Over the years, she has presented her insights and analysis at numerous industry meetings and symposiums.


All industry segments, including CIECA members and non-members, are invited to attend. Following the presentation, there will be a Q&A session.


Attendees can earn Automotive Management Institute (AMi) credit toward an industry-recognized professional designation and specialty degree by attending this webinar. 

Thank you to the following publications for sharing this announcement: 


Aftermarket Matters

Autobody News

BodyShop Business

BodyShop News Australia

Claims Pages

Fender Bender