Survey Services

The Survey services are used for Customer Survey lists to determine CSI (Customer Satisfaction Indexes).

Use Case

Overview Pre-Conditions, Triggers, Outcome, Industry Benefits of using Status Services.


Detailed flowcharts that represent the Assignment workflows in the Collision Industry.

Data Dictionary

Definitions of all related data elements and a comprehensive description of the standards usage.

(Reference Section 13)

Code List

Comprehensive list of all industry standard codes for use in collision industry API and webservices






CIECA BMS Messages

Survey Customer List Add / Survey Report Add

The Survey Report Add Request message is to provide the list of customers that were surveyed and potentially those that were not surveyed, or the survey has not yet been completed.  The list is sent from Survey Provider (the company to conduct the survey) to the Sample Sources (e.g., Insurance Company), and may flow through Data Intermediaries. 

Survey Response

This message can be used as a generic response indicating the message was received and was able to be parsed.  This message is in response to the list of customers to be surveyed.  The list was sent from the Sample Sources to the Sample Provider and may have flowed through Data Intermediaries.