Appointment Use Case


Before using Appointment Services, please review implementation guides between business partners for security and privacy.

Business Triggers

Glass Company or Insurance Carrier request a Glass Inspection, Glass Repair, or Glass Replacement Appointment

Salvor or Insurance Carrier or Consolidator request a Tow Appointment

Insurance Carrier request Estimate Appointment

Insurance Carrier or Call Center request Repair Scheduling 

Insurance Carrier or Repair Facility request Rental Car Scheduling

Requestor Cancels Appointment

Service Provider sends an Appointment reminder to the requestor

Requestor sends inquiry (e.g., Request status of rental car delivery date)


The synchronous response message will be sent to the requestor and an appointment will be created, changed, cancelled.

Industry Benefits
Industry Segments
Industry Benefits
  • Establishment of an accurate and efficient industry standard - by and for industry participants - to be used in the creation and industry standard implementation of electronic messaging for scheduling appointments.

  • XML electronic messages provide capability and flexibility for smaller-scale organizations and applications.
  • Facilitates the integration of appointment scheduling messages exchange.
  • Eliminates redundant data entry and other manual processes which allows for improved integration of appointment scheduling information across applications.
  • Management of the standard by CIECA streamlines development, approval, revision, enhancement and publication.
  • An accurate and efficient scheduling process
  • Improved accuracy and efficiency through an understanding and use of appointment scheduling industry standards
  • An automated export and import models for appointment scheduling using standard terms, and thus eliminating current phone and paper based processes
  • Enable appointment scheduling to flow through multiple parts providers seamlessly to the end customer
  • Reduce manual data entry
  • Reduce phone calls
  • Reduce processing errors
  • Automate the scheduling process and facilitate document exchange and processing
  • Improved timeliness for scheduling of inspections and repairs
  • Improves the efficiency for customer contact and overall experience regarding their scheduling and repair needs
  • Improves the tracking of scheduled inspections, repairs, parts delivery, towing, and other services or products
  • Cost savings in manpower in all organizations
  • Establishes a base for future work in collision repair industries (e.g., Paintless Dent Repair companies (PDR), mechanical repair companies)
Industry Segments


Auto Auction Companies

Data Recipients


Fleet Companies

Glass Repair Companies

Insurance Companies

Recycled Parts Provider

Rental Car Companies

Third Party Administrator

Towing Consolidators