Chair - Kim DeVallance Caron, Enterprise Holdings
Kim DeVallance Caron is the director of Global Product Development, ARMS® Business Solutions, for Enterprise Holdings, the company that operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent-A-Car brands. In her position, Kim provides the direction and strategic vision for the software development of the ARMS® (Automated Rental Management System) Applications and ARMS Business Solutions. These products expand on the current ARMS® product offerings and data solutions by offering a suite of products and services that will help automate the management, communication and workflow of partners within the insurance and collision industry.
Kim began her Enterprise career in 1993 in Central Pennsylvania as a management trainee and worked her way up to assistant manager. In 1996, Kim was promoted to Enterprise’s corporate office to work on systems to support the Enterprise rental organization. The following year, Kim was promoted to a new role within the Enterprise organization and was instrumental in the development of the ARMS® software used globally by insurers and repair facilities to streamline the repair and rental process. She was promoted in 2001 to the position of technology and business process manager, and in 2013 took on additional reporting and analytics as a reporting and business process director. In 2016, Kim was promoted to global product development for ARMS® and ARMS® Business Solutions software.
During her career, Kim has been recognized for her contributions to rental management workflow and the ARMS® Applications and is listed as an inventor on numerous issued and pending US Patents.
Kim received a bachelor’s degree in business from The University of Delaware in Newark, Delaware. She and her husband, Norm, live in St. Louis with their two children.
Vice Chair - Jeff Schroder, Car-Part.com
Jeff Schroder is founding CEO of Car-Part.com, whose leading recycled parts marketplaces serve $5 billion in part searches (quotes) per month. The Integrated Car Part Pro marketplace increases the use of recycled parts in the collision industry with an assembly-optimized workflow. Car-Part's Checkmate inventory management system features fully-integrated vehicle buying, inventorying, production, and part selling (including on eBay). Jeff serves on the CIECA executive team, board, and Parts Procurement committee, and ARA's eCommerce and Recall committees.
Treasurer - Michael Naoom, AIC, PMP – Safelite Solutions
Mike Naoom has served in various roles within the automotive service and collision industry for over 20 years. He began his automotive career in 1996 in dealer fixed operations managing Toyota service and body shops in several Sarasota area locations. During this time, Mike also taught several I-CAR courses including Measuring, Refinish, and Heating & Cooling after attaining his ASE Master Collision Certification. In 2001, he joined Nationwide insurance as a Field Claims Adjuster. Over the next 13 years, he served in various roles including teaching at Nationwide’s National Training Center, leading several state’s centralized DRP operations, claims project management and finally leading the Centralized Total Loss Operations in Columbus, Ohio.
In 2013, Mike joined Audatex as Director of Professional Services leading the company’s team of Strategic Account Managers, consulting the company’s clients on their metrics and aiding in the development of new products. Mike joined Safelite Solutions in 2016 as AVP, Claims Experience where he is responsible for auto claims product development strategy and implementation. He joined the CIECA Board of Trustees in 2017 and is the current secretary.
Secretary - Greg Best, California Casualty Management Company
Greg Best is a senior business analyst for the claims department at California Casualty Management Company. He has served in various roles in the insurance segment for more than 25 years, including Policy Service, Commercial Underwriting, Business Analysis and Application Development. Prior to working at California Casualty Management, he was employed at Progressive Insurance and Colorado Farm Bureau.
Greg joined the CIECA Board of Trustees in 2017 as a result of his interest in standards and his role, which includes working with both the business and information technology (IT) departments.
Now, as part of the executive committee, Greg said he would like to help further CIECA’s outreach and see the organization more involved with the OEMs and continue to facilitate communications among all segments in the collision industry.