Chair - Kim DeVallance Caron, Enterprise Holdings
Kim DeVallance Caron is the Director of Product Discovery for Enterprise Holdings, the company that operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent-A-Car brands. In her position, Kim provides the direction and strategic vision for the software development of the ARMS® (Automated Rental Management System) Applications and other related solutions focusing on the replacement business segments that Enterprise supports. These products expand on the current ARMS® product offerings and data solutions by offering a suite of products and services that will help automate the management, communication and workflow of partners within the insurance and collision industry.
Kim began her Enterprise career in 1993 in Central Pennsylvania as a management trainee and worked her way up to assistant manager. In 1996, Kim was promoted to Enterprise’s corporate office to work on systems to support the Enterprise rental organization. The following year, Kim was promoted to a new role within the Enterprise organization and was instrumental in the development of the ARMS® software used globally by insurers and repair facilities to streamline the repair and rental process. She was promoted in 2001 to the position of technology and business process manager, and in 2013 took on additional reporting and analytics as a reporting and business process director. In 2016, Kim was promoted to product discovery for ARMS® and other related software that supports the collision industry.
During her career, Kim has been recognized for her contributions to rental management workflow and the ARMS® Applications and is listed as an inventor on numerous issued and pending US Patents.
Kim received a bachelor’s degree in business from The University of Delaware in Newark. She and her husband, Norm, live in St. Louis, Missouri with their two children.
Vice Chair - Jeff Schroder, Car-Part.com
Jeff Schroder is founding CEO of Car-Part.com, whose leading recycled parts marketplaces serve $5 billion in part searches (quotes) per month. The Integrated Car Part Pro marketplace increases the use of recycled parts in the collision industry with an assembly-optimized workflow. Car-Part's Checkmate inventory management system features fully-integrated vehicle buying, inventorying, production, and part selling (including on eBay). Jeff serves on the CIECA executive team, board, and Parts Procurement committee, and ARA's eCommerce and Recall committees.
Treasurer - Phil Martinez, Mitchell International
For more than 35 years, Phil has been involved in the auto industry and employed by Mitchell International for the past 27. He is currently responsible for integrating Mitchell solutions with trading partners across the industry as a Senior Technical Consultant. At Mitchell, he has held various technical positions, most focusing on data integration and implementation of CIECA standards. He has participated and led the development of CIECA standards since CIECA was founded and helped develop EMS, ASC X12, and BMS data standards for the Auto Physical Damage Industry.
Phil represents Mitchell on various CIECA committees. Over the past 22 years, he has co-chaired the VDI and Total Loss committees, is an active participant in the Architecture Committee overseeing the development of the CIECA standards, and is Mitchell International’s Board Member Representative. He has also held the following CIECA Executive Committee positions: Secretary, Treasurer, Vice Chairman, Chairman and Past Chairman. He has helped develop many of the BMS messages used by companies today and promoted the use of CIECA standards throughout the industry. For his dedication to CIECA and the promotion of standards, Phil received Achievement Awards from CIECA four years in a row (1999-2002).
Secretary - Greg Best, California Casualty Management Company
Greg Best is a senior business analyst for the claims department at California Casualty Management Company. He has served in various roles in the insurance segment for more than 25 years, including Policy Service, Commercial Underwriting, Business Analysis and Application Development. Prior to working at California Casualty Management, he was employed at Progressive Insurance and Colorado Farm Bureau.
Greg joined the CIECA Board of Trustees in 2017 as a result of his interest in standards and his role, which includes working with both the business and information technology (IT) departments.
Now, as part of the executive committee, Greg said he would like to help further CIECA’s outreach and see the organization more involved with the OEMs and continue to facilitate communications among all segments in the collision industry.
Past-Chair - Steve Betley, Car-Part.com
Stephen Betley, AIC, SCLA, is the director of business development for Car-Part.com. With 34 years of experience in the industry, this is his sixth year with CIECA.
Steve spent 27 years with Commerce/MAPFRE Insurance where he held multiple roles in the claims side of the business, and was ultimately promoted to be director of claims, Material Damage (APD). He then moved on to IAA as director of business development where he initiated the development of the company's vehicle inspection program. This is when he began serving on the CIECA advisory board. He also worked with the SkillsUSA organization, assisting with auto repair skills development and fundraising.