The purpose of this report is to begin committee work to define and publish the repair steps from loss initiation to final delivery and documentation. The committee will determine, define, and standardize the event points that are required within the process Coordination of the committee’s work will be with the Interoperability and Implementation Committee.
The work will reach out for input and feedback from insurance carriers, repairs, rental car providers, appraisers and adjusters, third party intermediaries, and software companies. The scope will include all issues, real and perceived, from the decision to research implementation to operation and maintenance of implementations.
The committee work will also include the interoperability of systems and standards in the Property and Casualty industry.
Develop tools to aid in all aspects of CIECA standards implementations and to make recommendations for additional services and resources. The scope will include all stakeholders in the property and casualty industry, and will cover all existing and new standards. The scope will also include both synchronous and asynchronous communication. The interoperability of systems and standards will be a key component of this work.
Scope & Objectives
The Committee will focus on:
- Determining the current status of implementations
- Interviewing and consolidating implementation experiences of CIECA members, then documenting success factors, barriers, failure points, costs, and other related aspects of implementation
- Evaluating the costs, benefits, and implementation timeframes for all industry segments.
- Collecting industry information regarding issues surrounding interoperability issues in software products and platforms, and other industry standards, and developing tools and resources to overcome barriers
- Developing the tools and resources for all aspects of the implementation process, from cost justification to implementation to operation and maintenance
- To incorporate all potential business entities impacting the implementation and operation processes
- To work within the Committee to establish goals and timelines
- To provide an open working relationship with the Committee within the antitrust guidelines.
- To assess and evaluate resources available that can aid in implementations
- To communicate to software vendors on interoperability issues for their assistance and potential product enhancement
Industry Segments Affected
- Insurance Carriers – Property and Casualty insurers in one or multiple lines of business
- Vehicle Rental Provider – A company whose main businesses concern is providing vehicle rental services to the collision repair industry. The provider contracts directly to individuals whose vehicle have been damaged. The Rental Provider can be paid directly by the vehicle renter or by the data recipients. These companies use assignments, messaging, notices and rental bills as part of their rental vehicle services
- Parts Provider – Any company whose businesses concern is distribution and disbursement of parts to the collision repair industry. The provider can provide one part type (OEM, etc.) or multiple part types.
- Materials Provider – Any company whose businesses concern is distribution and disbursement of materials to the collision repair industry. The provider can provide any materials used in the auto body repair process.
- Repair Facility – Any company whose business concern is to repair damaged vehicles.
- Business Management System Providers – A company whose main business concern is consolidation and categorization of auto repair information to enable repair facilities to manage their business.
- Damage Appraisers – Any entity whose role is to estimate or appraise vehicle and property damage and/or record and process appraisal information.
- Data Recipients – Any company that does not rent vehicles but who utilizes assignments, messaging, notices and rental bills to facilitate the use of a rental vehicle services for owners whose vehicles have been damaged and are subject to repairs by a segment of the of the collision industry. (Repair facilities and insurance companies.)
- Third Party Intermediaries (includes Software Companies) – Any company that develops software, databases and/or services related to the property and casualty industry, data communications and/or data consolidation.
- Information Technology Providers – Any entity that develops and or maintains software applications or services related to the property and casualty industry and its associated products, services, and business processes.