Michael Naoom, AIC, PMP – Safelite Solutions
Mike Naoom has served in various roles within the automotive service and collision industry for over 20 years. He began his automotive career in 1996 in dealer fixed operations managing Toyota service and body shops in several Sarasota area locations. During this time, Mike also taught several I-CAR courses including Measuring, Refinish, and Heating & Cooling after attaining his ASE Master Collision Certification. In 2001, he joined Nationwide insurance as a Field Claims Adjuster. Over the next 13 years, he served in various roles including teaching at Nationwide’s National Training Center, leading several state’s centralized DRP operations, claims project management and finally leading the Centralized Total Loss Operations in Columbus, Ohio.
In 2013, Mike joined Audatex as Director of Professional Services leading the company’s team of Strategic Account Managers, consulting the company’s clients on their metrics and aiding in the development of new products. Mike joined Safelite Solutions in 2016 as AVP, Claims Experience where he is responsible for auto claims product development strategy and implementation. He joined the CIECA Board of Trustees in 2017 and is the current secretary.