FNOL (First Notice Of Loss)

Chairpersons:  Clint Marlow & Benjamin Davis

The purpose of this committee is to define business information passing between parties as it relates to the collision repair and related industries.  We are asking for responses and feedback from the industry at-large relative to the work the committee has done so far, and to emphasize the importance of continued work in this area. The first objective will be to develop a single focus of the committee’s scope, objectives and goals.  It is evident that a framework has already begun that can drive future progress, and success will be dependent upon an expanded active participation. Today, the cycle time for repairing and returning vehicles to the consumer after auto accidents takes a significant amount of time. Much of that time can be shortened if the gaps experienced in the reporting steps can be reduced with electronic notifications.  While this initial focus is on vehicle repair, we recognize this can expand far beyond that scope into, and including, medical care, etc. Our emphasis is on gaining efficiencies and improving customer service which is being stressed in the industry today.


CIECA’s First Notice of Loss (FNOL) Committee’s goal is to develop and maintain messaging standards and codes aimed at notifying parties of the loss. When implemented, the benefit will be to get it to the correct repair facility quicker, reduce the cycle time (current lag time between the accident to finally arriving at the repair facility, including the interim steps between those events), and improve the overall customer experience.  Again, this scope can be expanded to go beyond vehicle repairs. Standards will benefit insurers, repair facilities, and vehicle owners in expediting the post-accident processes.  This effort includes a greater scope than the traditional FNOL being used in the insurance industry. The FNOL process precedes the Assignment process. All business needs will be identified to enable the FNOL to move electronically and readily between parties.  Having standards allows the processing to occur much quicker than what is experienced in today’s environment.   Consumers demand a more timely, convenient, and efficient process, and setting standards is the first step toward this goal.
For more information and to join this committee, email projects@cieca.com.