FAQs
If there is an FAQ that you would like to see posted here, please email Fred Iantorno with that FAQ.

 
About CIECA
  • When was CIECA established and how was it started?

    CIECA was established in 1994 and is celebrating 25 years of service to the industry. The organization was formed out of the need to address one of the challenges in the collision repair industry at the time—the re-keying of estimate data from the estimating system into the body shop management system. In the 1980s, a group of industry stakeholders approached the Collision Industry Conference (CIC) membership about this issue and a taskforce was formed. It was called the Collision Industry Electronic Data Interchange Subcommittee (CIEDIS).

     

    The group met throughout the 1980s and 1990s as a subcommittee of CIC. As it grew, members realized the need to form a separate organization. CIECA was incorporated on January 20, 1994. Thirteen companies provided the seed money to fund the organization for one year. Roger Cadaret was CIECA’s first executive director and Fred Iantorno became executive director in July 2002 and continues to lead in that position. Charley Quirt is CIECA’s project manager and Stacey Phillips is the marketing and communications coordinator.

  • What segments of the industry does the membership represent?

    CIECA’s membership currently includes 13 Fortune 500 companies and is open to members of the collision repair and property restoration industries, and related segments: repairers, insurers, OEMs, parts and material suppliers, information and software providers, car rental companies, towing companies, salvage and recycled parts providers, auto glass replacement facilities, subrogation providers, general service providers and property restoration providers.

  • What is CIECA’s mission?

    CIECA develops and promotes electronic communication standards that allow the collision industry to be more efficient.

  • What is CIECA’s vision?
    CIECA's vision is to have an eCommerce-enabled collision industry that allows all industry segments to communicate electronically, independent of platform or software used.
  • What is CIECA’S role in the industry?

    CIECA develops collision industry electronic standards, codes and standard messages and provides implementation guides to make the industry more efficient. All standards are developed by members. CIECA's goals are to deliver benefits to all participants through reduced development and support costs, lower cost of implementation, reduced barrier to entry and faster development times.

  • Can you tell me about CIECA's Board of Trustees?

    CIECA's currently has 21 board members and alternates that make up the Board of Trustees. The Executive Committee of the board consists of a chair, vice chair, treasurer, secretary and immediate past chair. Read more about the 2019 Board of Trustees.

     


CIECA Membership & Committees
  • What are some of the benefits of becoming a CIECA member?
    • The ability to gain access to CIECA standards,
    • The opportunity to have a voice in the development of the CIECA standards to ensure their company’s requirements are met now and in the future,
    • The implementation of CIECA standards provides the industry with ease of data exchange and increased efficiency,
    • The opportunity to learn effective strategic and tactical plans for integrating CIECA standards,
    • Information is shared about how to improve application processing,
    • Opportunities are available to network and learn from other CIECA members,
    • Other CIECA members have the expertise and capability to implement data exchanges quickly and efficiently, thereby, reducing time and costs,
    • CIECA has the experience and track-record to manage standards development,
    • CIECA has the staff and processes to support rapid development of standards,
    • CIECA has the facilities to publish and distribute the standards, and
    • CIECA has the strategic approach and financial stability to ensure success.
  • Can you tell me about CIECA's committees and the types of volunteer opportunities available?

    CIECA is made up of Board Committees and Standards Development Committees (SDCs).

    Examples of Board Committees: Executive, Education, Finance and Marketing

    Examples of SDCs: Architecture, Photo Estimating, FNOL (First Notice of Loss), Repair Order, Repair Status, Scheduling, Salvage and Rental. 

     

    Read more about the committees online. For further questions and to find out how to get involved in a committee, contact Charley Quirt, CIECA’s project manager.


CIECA Standards
  • Why are standards important?

    CIECA Standards help organizations do business more efficiently by improving data flow and reducing errors. CIECA Standards can be used to seamlessly exchange information with external partners, or between departments within companies/organizations. 

    Key points about the standards development process:

    • The development process provides a forum within which the participants learn from each other,
    • Best practices and information are shared freely in a non-competitive environment,
    • Implementations occur more easily, and
    • The process provides unique insight and potential partnership opportunities for long-term business relationships.
  • Where can I find the CIECA standards?

    Login to the CIECA website: www.cieca.com. Go to Members in the blue bar at the top of the page. From the drop down menu, select M/O Standards and Tools. From that web page, select BMS Releases, IGs and Instance Docs. Use the drop down menu to select the desired release, implementation guide or instance document.


The BMS
  • Why did CIECA move to the BMS?

    With the growth of Internet data requirement and E-Commerce becoming a bigger part of our daily lives, the data flow between trading partners has expanded in the repair process. Data that was once exchanged between only the body shop and insurance company is now shared with a number of companies providing a wide range of services in the collision process.

     

    Because EMS (Estimate Management Standard) no longer resides in a single physical location, there have been industry concerns regarding security and privacy. Since the EMS contains 604 data fields covering Claim information, Customer information, Estimator information, Inspection Site information, Repair Facility information, Vehicle Location Information, Vehicle information, Repair line information, Profile/Rates information, Totals information, and Non-OEM Supplier information, the concerns are valid.

  • What is important to know about the BMS?

    In April 2004, CIECA published the first release of its newest set of electronic standards and codes for the collision repair industry, the Business Message Suite (BMS). BMS is used for the exchange of collision industry messages and data across multiple organizations and networks. It is extensible and designed for future growth.

     

    This new suite of standards provides the data security required for today’s business environment. It allows organizations to transmit only the data required for the application (for example, repair status) without transmitting “un-needed data.” In designing this Suite of Standards, CIECA and its members had to re-think the entire infrastructure from the ground up, and they had to design the new suite of standards to deal with a new set of requirements that the industry had.

     

    There are over 200 business functions enclosed within the suite of standards. These functions cover all aspects of the claims process from accident occurrence to the repaired vehicle’s delivery back to the vehicle owner or salvage disposition. Since it was first introduced, CIECA has published newer, updated versions of the BMS twice a year.

    For more information, please download Understanding the BMS.

  • Where can I find the BMS?
    You can find the BMS in the Members Only section under the heading "Members." 
     
    You will need to login first, then navigate to "MEMBERS," then click "M/O STANDARDS & TOOLS," then click "BMS STANDARDS, IG'S, & INSTANCE DOCUMENTS."
     
  • Where can I find the BMS Implementation Guides?
    You can find the BMS in the Members Only section under the heading "Members." 
     
    You will need to login first, then navigate to "MEMBERS," then click "M/O STANDARDS & TOOLS," then click "BMS STANDARDS, IG'S, & INSTANCE DOCUMENTS."
     
  • Where can I find the BMS Instance Documents?
    You can find the BMS in the Members Only section under the heading "Members." 
     
    You will need to login first, then navigate to "MEMBERS," then click "M/O STANDARDS & TOOLS," then click "BMS STANDARDS, IG'S, & INSTANCE DOCUMENTS."
     

The EMS
  • What is EMS?

    EMS (Estimate Management Standard) is CIECA’s Legacy standard. It was the first electronic communication standard designed by CIECA and implemented throughout the industry in 1994. It is still used in the industry; however, it has been superseded by the BMS. This standard has saved millions of labor-hours each year and improved efficiency by eliminated the re-keying of estimate data from the estimating system into the body shop management system. No enhancements have been made to the EMS since 2002.

  • Where can I find the EMS?
    You can find the EMS in the Members Only section under the heading "Members." 
     
    You will need to login first, then navigate to "MEMBERS," then click "M/O STANDARDS & TOOLS," then click "LEGACY STANDARDS."
     
  • Where can I find the EMS-2-BMS Mapping?
    You can find the EMS-2-BMS Mapping in the Members Only section under the heading "Members." 
     
    You will need to login first, then navigate to "MEMBERS," then click "M/O STANDARDS & TOOLS," then click "TOOL KIT."