BMS Member Spotlight: CCC Intelligent Solutions

Established in 1980, CCC Intelligent Solutions (CCC) has grown to become a leading Software as a Service (SaaS) platform for the property and casualty insurance industry, providing services for insurers, repairers, automakers, part suppliers, lenders, and more.

The publicly traded company, led by Chairman and CEO Githesh Ramamurthy, has more than 2,000 employees across the U.S. With a current focus on artificial intelligence (AI), the Internet of Things (IoT), customer experience, and network and workflow management, CCC’s cloud technology connects more than 30,000 businesses.

Q: How long has CCC used CIECA Standards and how is the company currently using BMS in its business?

CCC was a founding member of CIECA. We supported CIECA’s original vision to create a standards organization that would simplify the workflow for collision repairers. Our first implementation of CIECA EMS in our early estimating solutions enabled repairers to exchange information between our estimating solution and other shop management systems. As time passed, EMS became much more than a solution for repairers to eliminate rekeying into a shop management system and began a standard that powered claims processing and e-commerce throughout the entire auto physical damage ecosystem.

Q: What are some benefits of using BMS Standards when communicating with others in the industry?

A: There are many benefits to using BMS standards to exchange information between trading partners. First and foremost is the security of information. BMS in and of itself is not secure. Having an XML file residing locally on a PC creates the same security exposure as EMS. However, exchanging the data through secure channels of communication using 128-bit encryption protects the contents of the data being exchanged. With BMS comes flexibility of the message contents that didn’t exist with EMS.

With EMS, it is all or nothing and includes customer personally identifiable information (PII), insurance and claim information, vehicle information and VIN number, and of course, all the lines of the estimate, such as the part numbers and damage description. With BMS, repairers can share the elements of the message that is relevant to the purpose of the receiving party. For example, a CSI provider may need PII to contact the consumer to perform a survey; however, that message would not include the VIN or lines of the estimate as those data elements are not relevant to the purpose of performing customer satisfaction surveys.

Q: What is the importance of getting involved in CIECA’s board and committees?

A: CCC has participated on the CIECA board since its inception. With the millions of transactions we support using CIECA Standards every month, it has always been important for us to have a voice in the future of the organization with participation on both the board and committees. The CIECA leadership team has really taken the organization to the next level with a focused agenda and strong project management disciplines to advance initiatives in a very effective manner. We strongly encourage anyone using the CIECA Standard to participate on committees to help drive these standards forward in a way that will benefit all.

Q: Is there anything else you would like to add about CCC’s use of  CIECA Standards or industry standards in general?

A: In 2017, we launched CCC Secure Share using BMS to provide the industry with a secure method of information exchange. While the industry wasn’t ready to move off of EMS, we have implemented the BMS standard in the way it was originally envisioned, exchanging the appropriate business information securely between multiple trading parties through a simple configuration available to over 27,000 collision repair facilities. Without the vision of CIECA, the efficient and secure exchange of information that benefits dozens of application providers and thousands of repairers through CCC Secure Share would not be possible.

Read about CCC Intelligent Solutions.

If you would like to share information about your BMS implementation in the next CIECA spotlight article, please email stacey@cieca.com.