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CIECA’s Board of
Trustees recognized that since its inception CIECA has been
operating year to year based on Tactical Plans developed by the
Board and Staff. The board decided that, based on the progress
made with the XML development, it was time that a true Strategic
Plan be developed and executed.
The Strategic Plan would address a common theme: What would CIECA
look like in the next 5+ years? Was there more that CIECA could be
doing to further Electronic Commerce in the Collision Industry and
in support of the changing scope of its member’s enterprises?
In September 2004, interested members met for a 2-day Strategic
Planning session. Twenty-two CIECA members were present
representing all six industry segments.
Collectively the group performed a SWOT (Strengths, Weaknesses,
Opportunities, and Threats) analysis. Next, the group was divided
into four teams to develop a list of strategic initiatives based
on the SWOT analysis. Collectively, the group reviewed the
initiatives presented by each team. Then, the group voted on the
top six items that they believed would have the most impact on
CIECA and the Collision Industry.
The Board has decided that, since not every team will complete its
assessment and definition phase on the same timetable, the Board
would vote on each team’s work product separately. No new
strategic initiatives would be considered at this time. New
strategic initiatives would be considered at the annual strategic
plan review.
As each team has completed its assessment and has developed its
work plan, the Board will vote on the initiative. Upon Board
approval of the initiative, the initiative will be marked
“approved.”
The strategy development teams consisted of CIECA staff and
volunteer members. Six (6) Teams, one each, were appointed to
address the six (6) strategic initiatives. Each team has been
meeting via conference calls to develop the content presented
below.
| Project
Description: |
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Initiate a Status Update Messaging standard(s) to
“clean-up” the Repairer’s “Desktop.”
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Implement a print and electronic campaign to reach all
Repairers.
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Provide Hardware Configurations for running
products/services from the Information Providers.
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Provide Software Configurations for running a “Class A”
shop.
-
Create “Bundled Repairer Membership(s)”
that has value beyond standards yet in the Information
Technology arena.
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Initative
2 -
To expand our
services to include implementation and education |
Top |
| Project
Description: |
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Develop education
and training programs as a service for the
development of the member’s internal staff and
to facilitate knowledge transfer from standards
developers to standards implementers.
-
Develop education
and training programs for Repairers to
disseminate the Hardware and Software
Configurations developed by Team 1.
-
Investigate and
initiate member consultative opportunities for
CIECA.
-
Staff, volunteer, or contractor
resources will be utilized to offer education
and implementation support to meet the needs of
CIECA’s membership
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| Project
Description: |
-
Determine an
initial set of web services to be provided:
- Trading
Partner IDs and Information;
- Part
Number and Information; and,
- CIECA Code
Lists.
-
Develop a Web
Services Profile Standard.
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Develop an SLA
(Service Level Agreement) for Members and for
the Web Service Provider.
-
Provide the
development and production oriented Financial
Impact of the services.
-
Contract and
implement the initial set of web services.
-
Monitor implementations and
develop plans for other web services.
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Initiative
4 -
To be proactive
with other standards setting organizations |
Top |
| Project
Description: |
- Project
Description:
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Initiative
5 -
Demonstrate
CIECA's Value Proposition to each member segment |
Top |
| Project
Description: |
-
Develop a
“Repairer Advisory Panel” consisting of
Collision Shop owners that will meet quarterly
to advise CIECA on important matters from the
repair shop perspective.
-
Develop industry
eNewsletters and a contributing article program.
-
Develop Value
Propositions on a segment-by-segment basis
according to an approved plan.
-
What is Press
Release worthy? Who decides? Content language?
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Implement Marketing 101
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| Project
Description: |
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Expand the scope of CIECA
Standards to include the following:
- Commercial
Auto;
- Specialty
Claims (RVs, Farm Equipment, Motorcycles,
etc.);
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Property (Building Appraisal &
Repair);
-
Inland Marine;
-
Subrogation;
and,
-
Bodily Injury (BI).
-
Pursue this strategy while
maintaining focus on CIECA’s core
Mission/Charter
-
Modify CIECA’s Mission and
Charter to allow diversity without diluting its
core focus.
-
Initially focus on Commercial
Auto, Specialty Vehicles (e.g., motorcycles and
RVs), and Property.
-
Investigate a Membership Dues
Structure that allows for multiple areas of
focus.
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Be opportunistic during the
research phase to solicit new members.
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Initiative
7 -
Initiate and
Develop Repair Status Codes and Definitions |
Top |
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Project
Description: |
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The industry needs
to have clearly defined Repair Status Codes that
will define the important stages (status Points)
within the repair process.
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The stages (status
points) will be defined in the same manner for
all applications.
-
Develop a Road Map
of the Repair Process and mark Status Points
along the Road.
-
Develop
consistent codes and definitions for use by
information providers and insurer applications.
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