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CIECA 2004 Tactical Plan                                                                              
Strategic Plan-2005-6          2003 Tactical Plan

 

This is the operating plan as developed by the Strategic Planning Group that met in October 2003. This document covers the 2004 Calendar Year. The CIECA Board of Trustees at the December 2003 meeting approved the Strategic Plan. It will guide the CIECA Committees in all their 2004 activities. It is the responsibility of the individual committees to provide at least quarterly progress reports to be used in the maintenance of this document.

The initiatives have been Prioritized 1 through 10. Many initiatives were identified at the Strategy Meetings. The top ten Project initiatives were prioritized as CIECA’s 2004 Project Objectives. The remaining proposed project initiatives will be reviewed as 2004 project initiatives are completed and assigned a 2004 priority, if applicable. Committees currently engaged with activities other than those listed in this Plan will continue. The fact that these initiatives are not listed in this Plan does not diminish their importance.

Priority

2004 Initiative

   
1 Vehicle Damage and Imaging
2 Certification, Certification Support Structure
3 User Group & Web Resource Center
4 Rental Requirements
5 Salvage Assignment & Notification
6 Paintless Dent Repair Standards for Management Reporting
7 Automated Procurement
8 Develop CSI Standards
9 Glass XML Standards
10 Develop and Institutionalize 1, 3, and 5 Year Strategic Plan
 
2004 Initiatives
Priority 1 - Vehicle Damage and Imaging

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Project Description:
Development of Vehicle Damage and Imaging standards for the purpose of assignment, estimate, and definition and development of standards for imaging. These standards are to be included in the CIECA BMS and CIECA Code Tables. The project will also include the VDI implementation guides needed to define the messages, communicate the message. Existing standards will be used as a base to begin data identification and communication. A timeline will be needed to confirm plans depicted here.
 
Required Actions/Deliverables:
  • VDI Estimate BMS changes completed along with Code Table and Code additions.
  • Implementation Guide Template Developed.
  • VDI Estimate Implementation Guide completed.
  • VDI Assignment Implementation Guide completed.
  • VDI Image Services defined, business flows defined and business needs defined.
  • VDI Image Service business needs detailed and BMS changes completed as well as Codes and Code Tables.
  • VDI Image Service Implementation Guide completed.
Resources Required:
  • CIECA Membership VDI Estimate and Assignment business knowledge participants
  • CIECA Membership Technical representation with business understanding
  • CIECA SAB and Architecture Committee review of recommendations
  • CIECA support with Committee support and Meeting Support (conference calls, meeting rooms, Web-chat room for problem resolution)
Timetable:

Task

Completion
VDI Estimate BMS and Code Changes 1st Qtr - Completed
VDI Estimate Implementation Guide 1st Qtr - Completed
VDI Assignment BMS and Code Changes 1st Qtr - Completed
VDI Assignment Implementation Guide 1st Qtr - Completed
VDI Image Service Definition, Business Flow  2nd Qtr - Completed
VDI Image BMS and Code Changes 3rd Qtr - Completed
VDI Image Implementation Guide 4th Qtr - Completed
 
Priority 2 - Certification, Certification Support Structure

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Project Description:
Develop a CIECA certification program for collision industry participants to certify products and XML messages. The project will define the certification process, the level of certification provided, definitions of certification for vendor/member products, purchase/lease/service contract selected for needed components (i.e. hardware, software), and installation, testing and validating installed certification system A timeline will be needed to confirm plans depicted here.
 
Required Actions/Deliverables:
  • CIECA Certification process development
  • CIECA software recommendations
  • CIECA project plan for certification implementation of software and systems
  • Approval of software and subsequent implementation
  • Development and approval of Certification Program by Board, including Certification Application Charges
  • Acquire (Purchase, Lease, Service Agreement) required components
  • Institutionalizing Certification process
  • Market Announcement to CIC
Resources Required:
  • CIECA members with understanding of certification process and an understanding of the certification requirements and expectations when selecting a certified product
  • CIECA members with XML technical expertise to identify the software and technology needed to support the certification process.
  • CIECA member’s assistance in implementing the software and technical infrastructure to match CIECA member expectations.
  • Development of the CIECA infrastructure needed to implement and support the certification process
  • CIECA support for staff response and assistance in issues discussed with the certification process.
  • CIECA resources required to implement the certification process
  • CIECA resources required to provide the certification services
  • CIECA Board to determine the level of certification provided and match the service with a certification application fee.
Timetable:

Task

Completion
Certification Process Recommendations 1st Qtr - Completed
Certification Software Recommendations 1st Qtr - Completed
Certification Definitions 1st Qtr - Completed
Cost estimates to implement and operate Certification program 1st Qtr - Completed
Select hardware, software and services for Certification operation 2nd Qtr - Completed
Install, test and validate Certification system 3rd Qtr - Completed
Certification Testing and Pilot 3rd Qtr - Completed
Board identification of Certification Charges 4th Qtr - Completed
Certification Implementation 4th Qtr - Completed
Marketing Launch of Certification Program 4th Qtr - Completed
 
Priority 3 - User Group and Web Resource Center

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Project Description:
  • To enhance services to member companies through the development of a collection point for questions and responses, to provide a Clearinghouse for ongoing questions and discussions, and to establish “Industry SMC’s (Subject Matter Coordinators)” from the volunteers to provide assistance to other member companies.
  • To develop and implement Users Group(s) for specific Standards.
Required Actions/Deliverables:
  • Determine scope and services
  • Recommendations to the Board
  • Issue RFP and/or other acquisition documentation
  • Review responses and recommend action to the Board
  • Issue project revisions to all members, if necessary
  • Secure Financial support
  • Plan and Implement Services
  • Announce to Industry
Resources Required:
  • Ad-Hoc Committee of Volunteers to develop this concept
  • On-going SMC’s to staff the function
  • Software to support the application(s)
  • Budget to purchase and maintain the website services
Timetable:

Task

Completion
Discovery, Definition, and Recommendation 1st Qtr - Completed
Review and Select components to support the new Services 2nd Qtr - Completed
Technical and Financial Approval 2nd Qtr - Completed
Implement website services 3rd Qtr - Completed
Member Testing (Pilot) 4th Qtr - Completed
Announce to Industry 4th Qtr - Completed
   
Priority 4 - Rental Requirements

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Project Description:
Identification and documentation of the business flows for the rental industry, creation of the standards, and development of the implementation guides. These Rental messages under consideration include the Assignment, Response to Assignment, Invoice and Remittance. A timeline will be needed to confirm plans depicted here.
  
Required Actions/Deliverables:
  • Creation of process flows and Business Plan
  • Determine business needs to be met in messages
  • Identify messages desired to be developed and select 1st message (Rental Assignment assumed in this plan)
  • Identify data needs in specific messages
  • BMS updates, Code Tables and Codes needed for the Rental Assignment
  • Creation of the Rental Assignment Implementation Guide
Resources Required:
  • CIECA members with rental business expertise in determining the desired process flows
  • CIECA members with rental business and technical expertise to identify data needs to meet business objectives
  • CIECA SAB and Architecture Committee review of recommendations
  • CIECA staff support for meetings, providing project management for process steps in the CIECA development process and providing templates for products needed in the process.
Timetable:

Task

Completion
Business Plan completion 1st Qtr - Completed
Business messages identified and prioritized (assumed Assignment 1st) 1st Qtr - Completed
Rental Assignment BMS changes approved by Architecture 2nd Qtr - Completed
Implementation Guide for Rental Assignment 3rd Qtr - Completed
Rental Response message defined with Architecture 3rd Qtr - Completed
Rental Invoice BMS changes developed and approved by Architecture 3rd Qtr - Completed
Implementation Guide for Rental Invoice 3rd Qtr - Completed
Rental Response message defined for Glass and BMS changes identified and approved by Architecture 4th Qtr - Completed
Rental Response Implementation Guide 4th Qtr - Completed
   
Priority 5 - Salvage Assignment and Notification

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Project Description:
Define the salvage business processes and create the charter and business plan to reflect the Committee’s needs and plans. The group will determine the messages that they will create, prioritize the message development and plan the timeline for completion. As noted, the timeline will be needed to confirm plans depicted here.
 
Required Actions/Deliverables:
  • The committee will create the charter and business plan.
  • The messages will be identified and prioritized.
  • The timelines and resources will be developed and acquired.
  • The needed BMS, Code Table and Code changes will be identified and presented to Architecture.
Resources Required:
  • CIECA members with Salvage business expertise in determining the desired process flows.
  • CIECA members with Salvage business and technical expertise to identify data needs to meet business objectives.
  • CIECA SAB and Architecture Committee review of recommendations.
  • CIECA staff support for meetings, providing project management for process steps in the CIECA development process and providing templates for products needed in the process.
Timetable:

Task

Completion
Business Plan completion 1st Qtr - Completed
Business messages identified and prioritized (assumed Salvage Assignment) 1st Qtr - Completed
Salvage Assignment BMS, Code & Code Table changes approved by Architecture 2nd Qtr - Completed
Implementation Guide for the Assignment 4th Qtr - Completed
Response message defined with Architecture 4th Qtr - Completed
Next message development identified and timeline developed 2nd Qtr - Completed
   
Priority 6 - Paintless Dent Repair (PDR) Standards for Management Reporting

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Project Description:
Identify and define the parameters that are involved in the PDR process, capture the business processes and begin work to develop a PDR assignment. The group will propose the messages to create, and then to prioritize message development and plan the timeline for completion. The timeline will be needed to confirm plans depicted here
 
Required Actions/Deliverables:
  • The committee will create the charter and business plan.
  • The messages will be identified and prioritized.
  • The timelines and resources will be developed.
  • The CIECA Board will act upon the PDR ad hoc Committee’s recommendations.
  • A plan and timeline will be developed by the appropriate Committee charged with the Boards directives.
Resources Required:
  • CIECA members with PDR business expertise in determining the desired process flows
  • CIECA members with PDR business and technical expertise to identify data needs to meet business objectives
  • CIECA Board review and action on recommendations
  • CIECA staff support for meetings, providing project management for process steps in the CIECA development process and providing templates for products needed in the process.
Timetable:

Task

Completion
Business Plan completion 1st Qtr - Completed
Business messages identified and prioritized (assumed Estimate 1st) 1st Qtr - Completed
Recommendation to CIECA Board 1st Qtr - Completed
CIECA Board decision on recommendations 1st Qtr - Completed
Potential Tasks
PDR Estimate BMS, Code Table and Code changes approved by Architecture 2nd Qtr - Completed
PDR Implementation Guide for Estimate 3rd Qtr - Completed
PDR Response message defined with Architecture 3rd Qtr - Completed
PDR Assignment BMS changes approved by Architecture 3rd Qtr - Completed
Implementation Guide for PDR Assignment 4th Qtr - Completed
PDR Response Implementation Guide completed 4th Qtr - Completed
   
Priority 7 - Automated Procurement

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Project Description:
Define the “Automated Procurement” business processes for parts and materials. Create the charter and business plan to reflect the Committee’s needs and plans. The group will determine the messages that they will create, prioritize the message development and plan the timeline for completion. As noted, the timeline will be needed to confirm plans depicted here. It is anticipated that this will be a multi-year project with deliverables in each year.
 
Required Actions/Deliverables:
  • Create a Procurement Committee (replaces the Parts and Materials Committee which has been dormant)
  • The committee will create the charter and business plan.
  • The messages will be identified and prioritized.
  • The timelines and resources will be developed and acquired.
  • Recommendations will be made to the Board for approval.
  • Implement at least one identified objective in 2004.
Resources Required:
  • New Committee fully staffed with volunteers from the Repair, Insurance, parts & Materials, and General Service Providers segments.
Timetable:

Task

Completion
Charter & Business Plan completion 1st Qtr - Completed
Business messages identified and prioritized. Timelines identified. 1st Qtr - Completed
Recommendations to CIECA Board 1st Qtr - Completed
CIECA Board decision on recommendations 2nd Qtr - Completed
Identify at least one 2004 Objective 2nd Qtr - Completed
Implement 2004 Objective(s) 4th Qtr - Completed
   
Priority 8 - Develop CSI Standards

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Project Description:
CSI scope will be defined to create, send, and receive the CSI messages. The Charter and Business Plan will be developed and desired messages prioritized. Evaluation of aggregate data and standardization of a limited number of questions will be part of this effort. The CSI scope would include coordination with CIC. A timeline will be needed to confirm plans depicted here.
 
Required Actions/Deliverables:
  • The committee will create the charter and business plan.
  • The messages will be identified and prioritized
  • The timelines and resources will be developed
  • The needed BMS, Code Table, and Code changes will be identified and presented to Architecture
  • The implementation guides will be developed for the selected messages
Resources Required:
  • CIECA members with CSI business expertise in determining the desired process flows
  • CIECA members with CSI business and technical expertise to identify data needs to meet business objectives
  • CIECA SAB and Architecture Committee review of recommendations
  • CIECA staff support for meetings, providing project management for process steps in the CIECA development process and providing templates for products needed in the process.
Timetable:

Task

Completion
Business Plan completion 1st Qtr - Completed
Business messages identified and prioritized (assumed CSI Customer Request/Assignment 1st) 1st Qtr - Completed
CSI Assignment BMS, Code Table and Code changes approved by Architecture 2nd Qtr - Work placed on Hold
Implementation Guide for CSI Assignment 2nd Qtr - Work placed on Hold
CSI Response message defined with CSI Architecture 2nd Qtr - Work placed on Hold
Decision on developing aggregated information to Customer 3rd Qtr - Work placed on Hold
Decision on developing standardized questions 3rd Qtr - Work placed on Hold
Decision on developing standardized scoring 3rd Qtr - Work placed on Hold
   
Priority 9 - Glass XML Standards

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Project Description:
Identification of the business flows for the glass industry, creation of the standards and implementation guides. The Glass messages under consideration include the Assignment, Response to Assignment, Invoice and Remittance. A timeline will be needed to confirm plans depicted here.
 
Required Actions/Deliverables:
  • Creation of process flows and Business Plan
  • Determine business needs to be met in messages
  • Identify messages desired to be developed and select 1st message (Glass Assignment assumed in this plan)
  • Identify data needs in specific message
  • BMS, Code Tables and Code updates needed for Glass Assignment
  • Creation of Glass Assignment Implementation Guide
  • Duplicate above 4 steps for Glass Response
  • Duplicate same 4 steps for Glass Invoice and Remittance
Resources Required:
  • CIECA members with glass business expertise in determining the desired process flows
  • CIECA members with glass business and technical expertise to identify data needs to meet business objectives
  • CIECA SAB and Architecture Committee review of recommendations
  • CIECA staff support for meetings, providing project management for process steps in the CIECA development process and providing templates for products needed in the process.
Timetable:

Task

Completion
Business Plan completion 1st Qtr - Completed
Business messages identified and prioritized (assume Glass Assignment) 1st Qtr - Completed
Glass Assignment BMS, Code Table and Code changes approved by Architecture 2nd Qtr - Completed
Implementation Guide for Glass Assignment 3rd Qtr - Completed
Glass Response message defined with Architecture 4th Qtr - Completed
Glass Invoice & Remittance BMS, Code Table and Code changes approved by Architecture 4th Qtr - Completed
Implementation Guide for Glass Invoice & Remittance 4th Qtr -Moved to 2005
Glass Response message defined 4th Qtr -Moved to 2005
Glass Response Implementation Guide  4th Qtr -Moved to 2005
   
Priority 10 - Develop and Institutionalize 1, 3, 5 year Strategic Plan

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Project Description:
  • Develop the process and procedures to institutionalize a 1, 3, and 5 year Strategic Plan tied to a 1, 3, and 5 year Budget.
  • Develop a similar process for the Marketing Committee and Marketing plans.
  • Revise CIECA’s Vision and Guiding Principles.
Required Actions/Deliverables:
  • Review and Modify CIECA’s Vision and Guiding Principles by Policy Committee
  • Create Planning Committee
  • Hold Open Membership meeting to solicit ideas for the 3 and 5 year planning horizon
  • Develop Strategic, then Tactical, then Business Plans for the 1-3-5 year planning horizon
  • Develop Marketing Plan for the 1-3-5 year planning horizon
  • Implement 1st year items from the Marketing Plan
Resources Required:
  • Planning Committee to be staffed by a member of the Policy Committee, Finance Committee, Marketing Committee, and other volunteers
  • Fully staff the Marketing Committee, additional volunteers are required
Timetable:

Task

Completion
Publish revised Vision and Guiding Principles 2nd Qtr - Completed
Review Draft Strategic Plan 4th Qtr -Moved to 2005
Issue Final Strategic Plan 4th Qtr -Moved to 2005
Revise Policy Manual with Strategic Planning materials 4th Qtr -Moved to 2005

Strategic Plan-2005     2003 Tactical Plan