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CIECA 2004 Tactical Plan
Strategic Plan-2005-6
2003 Tactical Plan |
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This
is the operating plan as developed by the Strategic Planning Group that met in October
2003. This document
covers the 2004 Calendar Year. The CIECA Board of Trustees at the
December 2003 meeting approved the Strategic Plan. It will guide
the CIECA Committees in all their 2004 activities. It is the
responsibility of the individual committees to provide at least
quarterly progress reports to be used in the maintenance of this
document.
The
initiatives have been Prioritized 1 through 10. Many initiatives were identified
at the Strategy Meetings. The top ten Project initiatives were
prioritized as CIECA’s 2004 Project Objectives. The remaining
proposed project initiatives will be reviewed as 2004 project
initiatives are completed and assigned a 2004 priority, if
applicable. Committees currently engaged with activities other
than those listed in this Plan will continue. The fact that these
initiatives are not listed in this Plan does not diminish their
importance.
| Project
Description: |
Development of Vehicle Damage and Imaging standards for the purpose of assignment, estimate, and definition and development of standards for imaging. These standards are to be included in the CIECA BMS and CIECA Code Tables. The project will also include the VDI implementation guides needed to define the messages, communicate the message. Existing standards will be used as a base to begin data identification and communication. A timeline will be needed to confirm plans depicted here.
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| Required
Actions/Deliverables: |
- VDI Estimate BMS changes completed along with Code Table and Code additions.
- Implementation Guide Template Developed.
- VDI Estimate Implementation Guide completed.
- VDI Assignment Implementation Guide completed.
- VDI Image Services defined, business flows defined and business needs defined.
- VDI Image Service business needs detailed and BMS changes completed as well as Codes and Code Tables.
- VDI Image Service Implementation Guide completed.
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| Resources
Required: |
- CIECA Membership VDI Estimate and Assignment business knowledge participants
- CIECA Membership Technical representation with business understanding
- CIECA SAB and Architecture Committee review of recommendations
- CIECA support with Committee support and Meeting Support (conference calls, meeting rooms, Web-chat room for problem resolution)
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| Timetable: |
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Task |
Completion |
| VDI Estimate BMS and Code Changes |
1st Qtr
- Completed |
| VDI Estimate Implementation Guide |
1st Qtr
- Completed |
| VDI Assignment BMS and Code Changes |
1st Qtr
- Completed |
| VDI Assignment Implementation Guide |
1st Qtr
- Completed |
| VDI Image Service Definition, Business Flow |
2nd Qtr
- Completed |
| VDI Image BMS and Code Changes |
3rd
Qtr
- Completed |
| VDI Image Implementation Guide |
4th
Qtr
- Completed |
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| Project
Description: |
Develop a CIECA certification program for collision industry participants to certify products and XML messages. The project will define the certification process, the level of certification provided, definitions of certification for vendor/member products, purchase/lease/service contract selected for needed components (i.e. hardware, software), and installation, testing and validating installed certification system A timeline will be needed to confirm plans depicted here.
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| Required
Actions/Deliverables: |
- CIECA Certification process development
- CIECA software recommendations
- CIECA project plan for certification implementation of software and systems
- Approval of software and subsequent implementation
- Development and approval of Certification Program by Board, including Certification Application Charges
- Acquire (Purchase, Lease, Service Agreement) required components
- Institutionalizing Certification process
- Market Announcement to CIC
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| Resources
Required: |
- CIECA members with understanding of certification process and an understanding of the certification requirements and expectations when selecting a certified
product
- CIECA members with XML technical expertise to identify the software and technology needed to support the certification process.
- CIECA member’s assistance in implementing the software and technical infrastructure to match CIECA member expectations.
- Development of the CIECA infrastructure needed to implement and support the certification process
- CIECA support for staff response and assistance in issues discussed with the certification process.
- CIECA resources required to implement the certification process
- CIECA resources required to provide the certification services
- CIECA Board to determine the level of certification provided and match the service with a certification application fee.
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| Timetable: |
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Task |
Completion |
| Certification
Process Recommendations |
1st Qtr
-
Completed |
| Certification
Software Recommendations |
1st Qtr
-
Completed |
| Certification
Definitions |
1st Qtr
-
Completed |
| Cost
estimates to implement and operate Certification
program |
1st Qtr
-
Completed |
| Select
hardware, software and services for Certification
operation |
2nd Qtr
- Completed |
| Install,
test and validate Certification system |
3rd
Qtr
- Completed |
| Certification
Testing and Pilot |
3rd
Qtr
- Completed |
| Board
identification of Certification Charges |
4th
Qtr
- Completed |
| Certification
Implementation |
4th
Qtr
- Completed |
| Marketing
Launch of Certification Program |
4th
Qtr
- Completed |
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| Project
Description: |
- To enhance services to member companies through the development of a collection point for questions and responses, to provide a Clearinghouse for ongoing questions and discussions, and to establish “Industry
SMC’s (Subject Matter Coordinators)” from the volunteers to provide assistance to other member companies.
- To develop and implement Users Group(s) for specific Standards.
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| Required
Actions/Deliverables: |
- Determine scope and services
- Recommendations to the Board
- Issue RFP and/or other acquisition documentation
- Review responses and recommend action to the Board
- Issue project revisions to all members, if necessary
- Secure Financial support
- Plan and Implement Services
- Announce to Industry
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| Resources
Required: |
- Ad-Hoc Committee of Volunteers to develop this concept
- On-going SMC’s to staff the function
- Software to support the
application(s)
- Budget to purchase and maintain the website services
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| Timetable: |
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Task |
Completion |
| Discovery, Definition, and Recommendation |
1st Qtr
-
Completed |
| Review and Select components to support the new Services |
2nd Qtr
-
Completed |
| Technical and Financial Approval |
2nd Qtr
-
Completed |
| Implement website services |
3rd
Qtr
-
Completed |
| Member Testing (Pilot) |
4th
Qtr
- Completed |
| Announce to Industry |
4th
Qtr
- Completed |
| Project
Description: |
Identification and documentation of the business flows for the rental industry, creation of the standards, and development of the implementation guides. These Rental messages under consideration include the Assignment, Response to Assignment, Invoice and Remittance. A timeline will be needed to confirm plans depicted here.
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| Required
Actions/Deliverables: |
- Creation of process flows and Business Plan
- Determine business needs to be met in messages
- Identify messages desired to be developed and select 1st message (Rental Assignment assumed in this plan)
- Identify data needs in specific messages
- BMS updates, Code Tables and Codes needed for the Rental Assignment
- Creation of the Rental Assignment Implementation Guide
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| Resources
Required: |
- CIECA members with rental business expertise in determining the desired process flows
- CIECA members with rental business and technical expertise to identify data needs to meet business objectives
- CIECA SAB and Architecture Committee review of recommendations
- CIECA staff support for meetings, providing project management for process steps in the CIECA development process and providing templates for products needed in the process.
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| Timetable: |
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Task |
Completion |
| Business Plan completion |
1st Qtr
-
Completed |
| Business messages identified and prioritized (assumed Assignment
1st) |
1st Qtr
-
Completed |
| Rental Assignment BMS changes approved by Architecture |
2nd Qtr
-
Completed |
| Implementation Guide for Rental Assignment |
3rd
Qtr
- Completed |
| Rental Response message defined with Architecture |
3rd
Qtr
- Completed |
| Rental Invoice BMS changes developed and approved by Architecture |
3rd
Qtr
- Completed |
| Implementation Guide for Rental Invoice |
3rd
Qtr
- Completed |
| Rental Response message defined for Glass and BMS changes identified and approved by Architecture |
4th
Qtr
- Completed |
| Rental Response Implementation Guide |
4th
Qtr
- Completed |
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| Project
Description: |
Define the salvage business processes and create the charter and business plan to reflect the Committee’s needs and plans. The group will determine the messages that they will create, prioritize the message development and plan the timeline for completion. As noted, the timeline will be needed to confirm plans depicted here.
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| Required
Actions/Deliverables: |
- The committee will create the charter and business plan.
- The messages will be identified and prioritized.
- The timelines and resources will be developed and acquired.
- The needed BMS, Code Table and Code changes will be identified and presented to Architecture.
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| Resources
Required: |
- CIECA members with Salvage business expertise in determining the desired process flows.
- CIECA members with Salvage business and technical expertise to identify data needs to meet business objectives.
- CIECA SAB and Architecture Committee review of recommendations.
- CIECA staff support for meetings, providing project management for process steps in the CIECA development process and providing templates for products needed in the process.
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| Timetable: |
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Task |
Completion |
| Business Plan completion |
1st Qtr
-
Completed |
| Business messages identified and prioritized (assumed Salvage Assignment) |
1st Qtr
-
Completed |
| Salvage Assignment BMS, Code & Code Table changes approved by Architecture |
2nd Qtr
-
Completed |
| Implementation Guide for the Assignment |
4th Qtr
- Completed |
| Response message defined with Architecture |
4th Qtr
- Completed |
| Next message development identified and timeline developed |
2nd Qtr
-
Completed |
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| Priority
6 - Paintless
Dent Repair (PDR) Standards for Management Reporting |
Top |
| Project
Description: |
Identify and define the parameters that are involved in the PDR process, capture the business processes and begin work to develop a PDR assignment. The group will propose the messages to create, and then to prioritize message development and plan the timeline for completion. The timeline will be needed to confirm plans depicted here
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| Required
Actions/Deliverables: |
- The committee will create the charter and business plan.
- The messages will be identified and prioritized.
- The timelines and resources will be developed.
- The CIECA Board will act upon the PDR ad hoc Committee’s recommendations.
- A plan and timeline will be developed by the appropriate Committee charged with the Boards directives.
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| Resources
Required: |
- CIECA members with PDR business expertise in determining the desired process flows
- CIECA members with PDR business and technical expertise to identify data needs to meet business objectives
- CIECA Board review and action on recommendations
- CIECA staff support for meetings, providing project management for process steps in the CIECA development process and providing templates for products needed in the process.
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| Timetable: |
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Task |
Completion |
| Business Plan completion |
1st Qtr
-
Completed |
| Business messages identified and prioritized (assumed Estimate 1st) |
1st Qtr
-
Completed |
| Recommendation to CIECA Board |
1st Qtr
-
Completed |
| CIECA Board decision on recommendations |
1st Qtr
-
Completed |
| Potential
Tasks |
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| PDR Estimate BMS, Code Table and Code changes approved by Architecture |
2nd Qtr
-
Completed |
| PDR Implementation Guide for Estimate |
3rd
Qtr
- Completed |
| PDR Response message defined with Architecture |
3rd
Qtr
- Completed |
| PDR Assignment BMS changes approved by Architecture |
3rd
Qtr
- Completed |
| Implementation Guide for PDR Assignment |
4th
Qtr
- Completed |
| PDR Response Implementation Guide completed |
4th
Qtr
- Completed |
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| Project
Description: |
Define the “Automated Procurement” business processes for parts and materials. Create the charter and business plan to reflect the Committee’s needs and plans. The group will determine the messages that they will create, prioritize the message development and plan the timeline for completion. As noted, the timeline will be needed to confirm plans depicted here. It is anticipated that this will be a multi-year project with deliverables in each year.
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| Required
Actions/Deliverables: |
- Create a Procurement Committee (replaces the Parts and Materials Committee which has been
dormant)
- The committee will create the charter and business plan.
- The messages will be identified and prioritized.
- The timelines and resources will be developed and
acquired.
- Recommendations will be made to the Board for approval.
- Implement at least one identified objective in 2004.
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| Resources
Required: |
- New Committee fully staffed with volunteers from the Repair, Insurance, parts & Materials, and General Service Providers segments.
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| Timetable: |
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Task |
Completion |
| Charter & Business Plan completion |
1st Qtr
-
Completed |
| Business messages identified and prioritized. Timelines identified. |
1st Qtr
-
Completed |
| Recommendations to CIECA Board |
1st Qtr
-
Completed |
| CIECA Board decision on recommendations |
2nd Qtr
-
Completed |
| Identify at least one 2004 Objective |
2nd Qtr
-
Completed |
| Implement 2004 Objective(s) |
4th
Qtr
- Completed |
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| Project
Description: |
CSI scope will be defined to create, send, and receive the CSI messages. The Charter and Business Plan will be developed and desired messages prioritized. Evaluation of aggregate data and standardization of a limited number of questions will be part of this effort. The CSI scope would include coordination with CIC. A timeline will be needed to confirm plans depicted here.
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| Required
Actions/Deliverables: |
- The committee will create the charter and business plan.
- The messages will be identified and prioritized
- The timelines and resources will be developed
- The needed BMS, Code Table, and Code changes will be identified and presented to Architecture
- The implementation guides will be developed for the selected messages
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| Resources
Required: |
- CIECA members with CSI business expertise in determining the desired process flows
- CIECA members with CSI business and technical expertise to identify data needs to meet business objectives
- CIECA SAB and Architecture Committee review of recommendations
- CIECA staff support for meetings, providing project management for process steps in the CIECA development process and providing templates for products needed in the process.
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| Timetable: |
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Task |
Completion |
| Business Plan completion |
1st Qtr
-
Completed |
| Business messages identified and prioritized (assumed CSI Customer Request/Assignment 1st) |
1st Qtr
-
Completed |
| CSI Assignment BMS, Code Table and Code changes approved by Architecture |
2nd Qtr
- Work placed on Hold |
| Implementation Guide for CSI Assignment |
2nd Qtr
- Work placed on Hold |
| CSI Response message defined with CSI Architecture |
2nd Qtr
- Work placed on Hold |
| Decision on developing aggregated information to Customer |
3rd
Qtr - Work
placed on Hold |
| Decision on developing standardized questions |
3rd
Qtr - Work
placed on Hold |
| Decision on developing standardized scoring |
3rd
Qtr - Work
placed on Hold |
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| Project
Description: |
Identification of the business flows for the glass industry, creation of the standards and implementation guides. The Glass messages under consideration include the Assignment, Response to Assignment, Invoice and Remittance. A timeline will be needed to confirm plans depicted here.
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| Required
Actions/Deliverables: |
- Creation of process flows and Business Plan
- Determine business needs to be met in messages
- Identify messages desired to be developed and select 1st message (Glass Assignment assumed in this plan)
- Identify data needs in specific message
- BMS, Code Tables and Code updates needed for Glass Assignment
- Creation of Glass Assignment Implementation Guide
- Duplicate above 4 steps for Glass Response
- Duplicate same 4 steps for Glass Invoice and Remittance
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| Resources
Required: |
- CIECA members with glass business expertise in determining the desired process flows
- CIECA members with glass business and technical expertise to identify data needs to meet business objectives
- CIECA SAB and Architecture Committee review of recommendations
- CIECA staff support for meetings, providing project management for process steps in the CIECA development process and providing templates for products needed in the process.
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| Timetable: |
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Task |
Completion |
| Business Plan completion |
1st Qtr
- Completed |
| Business messages identified and prioritized (assume Glass Assignment) |
1st Qtr
- Completed |
| Glass Assignment BMS, Code Table and Code changes approved by Architecture |
2nd Qtr
- Completed |
| Implementation Guide for Glass Assignment |
3rd
Qtr
- Completed |
| Glass Response message defined with Architecture |
4th Qtr
- Completed |
| Glass Invoice & Remittance BMS, Code Table and Code changes approved by Architecture |
4th Qtr
- Completed |
| Implementation Guide for Glass Invoice & Remittance |
4th Qtr -Moved to 2005 |
| Glass Response message defined |
4th Qtr -Moved to 2005 |
| Glass Response Implementation Guide |
4th Qtr -Moved to 2005 |
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| Priority
10 - Develop
and Institutionalize 1, 3, 5 year Strategic Plan |
Top |
| Project
Description: |
- Develop the process and procedures to institutionalize a 1, 3, and 5 year Strategic Plan tied to a 1, 3, and 5 year
Budget.
- Develop a similar process for the Marketing Committee and Marketing plans.
- Revise CIECA’s Vision and Guiding Principles.
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| Required
Actions/Deliverables: |
- Review and Modify CIECA’s Vision and Guiding Principles by Policy Committee
- Create Planning Committee
- Hold Open Membership meeting to solicit ideas for the 3 and 5 year planning horizon
- Develop Strategic, then Tactical, then Business Plans for the 1-3-5 year planning horizon
- Develop Marketing Plan for the 1-3-5 year planning horizon
- Implement 1st year items from the Marketing Plan
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| Resources
Required: |
- Planning Committee to be staffed by a member of the Policy Committee, Finance Committee, Marketing Committee, and other volunteers
- Fully staff the Marketing Committee, additional volunteers are required
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| Timetable: |
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Task |
Completion |
| Publish
revised Vision and Guiding Principles |
2nd Qtr
- Completed |
| Review
Draft Strategic Plan |
4th
Qtr -Moved to 2005 |
| Issue
Final Strategic Plan |
4th
Qtr -Moved to 2005 |
| Revise
Policy Manual with Strategic Planning materials |
4th
Qtr -Moved to 2005 |
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